Latest post Tue, Sep 20 2016 2:28 PM by RalphC. 6 replies.
Page 1 of 1 (7 items)
Sort Posts: Previous Next
  • Sat, Aug 13 2016 7:33 AM

    • Florian
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Germany
    • Posts 332
    • Points 4,140

    App Manager says Problem with my account

    Hi,

    when i start the App Man,

    the Status window is saying: There is a Problem with your account.

    Under Abonnenmets is to read: You do not have any product. Please visit th Avid Store to buy one.

     

    The funny thing is i renewed my license in June 2016, MC is valid 07/01/17

    btw. MC is running fine

    but what do i do with the App Manager?

     

    regards

     

    6TB LaCie 2big, QT X, QT 7.6.6, Squeeze 8.5, BCC 8.2 MacBook Pro Retina 15", 2.5Ghz QuadCore i7, OS Mojave 10.14, Avid MC 2018.5, 16GB Ram, AMD Radeon... [view my complete system specs]
  • Sat, Aug 13 2016 2:45 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,736
    • Points 224,820
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: App Manager says Problem with my account

    Florian

    email me your system ID and MY Avid email address

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Sat, Aug 13 2016 6:08 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,017
    • Points 22,290
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: App Manager says Problem with my account

    Hello Florian,

        I got the same error message when I open up my AppMan today.

    Here is what I did to get it working.

    1. Sync Account, it took almost 10 minutes to get my AppMan to show my subscription.

    2. Log out and log back in.

    3. Restart AppMan helper.. 10-15 minutes for the account to sync.

     

    Be sure to pay attention to the AppMan Status, this will tell you what it is currently doing.

     

     

     

    Regards,

    Ralph

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sat, Aug 13 2016 7:31 PM In reply to

    • JKL32
    • Top 500 Contributor
    • Joined on Sat, Dec 22 2007
    • The Netherlands
    • Posts 210
    • Points 2,945

    Re: App Manager says Problem with my account

    I am having the same problem since a day or two!

    Avid Media Composer 8.6, BMD UltraStudio Mini Monitor(Desktop Video 10.8), New Mac Pro 8 core, D700, 64g RAM, El Capitan [view my complete system specs]
  • Sat, Aug 13 2016 8:22 PM In reply to

    • Marianna
    • Top 10 Contributor
    • Joined on Thu, Oct 13 2005
    • Avid
    • Posts 10,736
    • Points 224,820
    • Avid Beta Moderators
      Avid Customer Advocate
      Avid Developer Moderator
      BlogAuthor
      SystemAdministrator

    Re: App Manager says Problem with my account

    JKL32, Florian.....etc.....

    There is definately an issue with the connection between appman and My Avid.  Vicky, my boss is escalating it now and we have a lot of tickets ( #'s ) that Raff and I gathered to support this issue.

    Stand by while we see if IT can jump on it quickly

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Fri, Sep 16 2016 4:24 PM In reply to

    • JKL32
    • Top 500 Contributor
    • Joined on Sat, Dec 22 2007
    • The Netherlands
    • Posts 210
    • Points 2,945

    Re: App Manager says Problem with my account

    This issue is back!

    Appman is saying: You do not own any products under this account yet. Please visit the Avid Store to buy a new one.

     

    Avid Media Composer 8.6, BMD UltraStudio Mini Monitor(Desktop Video 10.8), New Mac Pro 8 core, D700, 64g RAM, El Capitan [view my complete system specs]
  • Tue, Sep 20 2016 2:28 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,017
    • Points 22,290
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: App Manager says Problem with my account

    Hi JKL3

       Are you in version 2.5.9? Sync Appman, log in log out might help. Be sure you are log into correct email ( I say this because I have two email for Avid master account an avid.com and gmail.com, when I accidentally log in my Gmail address I got this same message) Let me know how it goes.

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
Page 1 of 1 (7 items)

© Copyright 2011 Avid Technology, Inc.  Terms of Use |  Privacy Policy |  Site Map |  Find a Reseller