Latest post Thu, Aug 4 2016 3:31 PM by RalphC. 4 replies.
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  • Tue, Aug 2 2016 7:17 AM

    • Cagey
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Vista, CA
    • Posts 319
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    Application Manager Snafu

    Just updated to 8.6.1. Now I'm caught in an endless loop:

    Initializing ...

    Getting subscription data ...
    Problem logging into Account.
    There was a problem logging into your account. Reattempting user log in.
    You do not own any products under this account yet. Please vist the Avid Store to but a new one.

    Getting subscription data ...
    Problem logging into Account.
    There was a problem logging into your account. Reattempting user log in.
    You do not own any products under this account yet. Please vist the Avid Store to but a new one.

    {ad nauseam}

    Is there a way to do a clean install of App Man?

    Keith

    MC8.6.1, Z420 Xeon E5-2670, 32GB RAM, GeForce GTX 1080, DIGI002, Win 10 Pro 64-bit [view my complete system specs]

    There are 10 kinds of people in the world, those that get binary, and those that don't.

  • Tue, Aug 2 2016 2:14 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,271
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      SystemAdministrator

    Re: Application Manager Snafu

    Cagey:

    There was a problem logging into your account. Reattempting user logs in.
    You do not own any products under this account yet. Please visit the Avid Store to but a new one.

    Getting subscription data ...

       I checked your email address associated with your Forums log in name, your Avid master account does not have product under this account? Are you sure your signing into the right Avid master account?

     

     

    Regards,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Tue, Aug 2 2016 9:11 PM In reply to

    • RalphC
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    • Joined on Wed, Sep 2 2015
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    Re: Application Manager Snafu

    Hi Keith,

         I found your Avid master account email. I opened up a support ticket for you.

     

    Thanks,

    Ralph

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Aug 3 2016 1:56 AM In reply to

    • Cagey
    • Top 500 Contributor
    • Joined on Thu, Oct 13 2005
    • Vista, CA
    • Posts 319
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    Re: Application Manager Snafu

    RalphC:

    Hi Keith,

         I found your Avid master account email. I opened up a support ticket for you.

     

    Thanks,

    Ralph

    Thank you Ralph,

    I followed your instructions in the email and Application Manager is now working.  I believe I fat-fingered my email or password when I originally signed on.  There didn't seem to be any way to fix that in the program.  I'm thankful you were able to make adjustments on your end.  For others here are the steps from the email:

    Can you try the steps below. 

    Windows OS:
    Stop the following applications in "Task Manager":

    - AvidApplicationManager.exe
    - AvidAppManHelper.exe

    Delete the following folders:
    - C:\ProgramData\Avid\AppManager\Cache
    - C:\ProgramData\Avid\AppManager\Db
    - C:\ProgramData\Avid\Licenses


    Mac OS X:

    1. Quit Application Manager from its menu-bar icon at the top of the screen.



    a. Go to MacHD > Applications >Utilites > and open 'Activity Monitor'.

    b. In the activity monitor interface, select the Process Name ‘AvidAppManHelper’ from the column on the left-hand side, Then click the ‘X’ button at the top left to quit the process.

    You should no longer have any ‘Avid Application Manager’ related processes in the ‘Process Name’ column of Activity Monitor.

    2. Delete the following folders:

    HD/Library/Caches/Avid/AppManager/Cache

    HD/Library/Caches/Avid/AppManager/Db

    HD/Library/Application Support/Avid/Licenses

    3. Now once again go to Go to MacHD > Applications > Avid > Application Manager, but this time, double-click on the ‘AvidAppManHelper.app’ file and wait for it to appear in Activity Monitor’s Process list to ensure it’s started.

    4. Restart Machine and launch AvidApplicationManager.app and then re-enter my Activation code and my System ID.
    MC8.6.1, Z420 Xeon E5-2670, 32GB RAM, GeForce GTX 1080, DIGI002, Win 10 Pro 64-bit [view my complete system specs]

    There are 10 kinds of people in the world, those that get binary, and those that don't.

    Filed under:
  • Thu, Aug 4 2016 3:31 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 2,271
    • Points 25,050
    • Avid Customer Advocate
      Avid Customer Service
      Avid Employee
      SystemAdministrator

    Re: Application Manager Snafu

    I'm glad it's all sort out! Yes

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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