Latest post Sat, Feb 6 2016 8:54 PM by SilvaEdit. 15 replies.
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  • Thu, Feb 4 2016 8:32 AM

    • SilvaEdit
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    Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Hi there

     

    I'm running Avid 7.0.4. on Mavericks. I last used it on a big job for 7 weeks last year for which C300's were used and had no issues. I have no touched my Avid since.

     

    Now I am working on a new project using C300's. I AMA link the media but if I attempt to load a clip into the source monitor or transcode I get the ''Segmentation fault'' error and Avid crashes.

     

    My permissions are all Read & Write. Anyone got any ideas?

     

    Many thanks

     

    Jon

  • Thu, Feb 4 2016 4:00 PM In reply to

    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Perhaps the new footage is using different firmware and thus needs a new plugin?

    I might suggest upgrading to 7.0.5 (the latest version) and making sure you have the latest Canon plugins.

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Thu, Feb 4 2016 9:21 PM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    I have updated to 7.0.5. and have reinstalled AMA XF plugin 2.0.3 (already had installed previously) and the same problem persists.

     

    I may have to bite the bullet and upgrade to 8.5 seeing as I have to start this project on Monday and get all the material in before then.

     

    Shame...

  • Thu, Feb 4 2016 9:27 PM In reply to

    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Before you do, verify there isn't anything wierd about the footage...frame rate / size, etc.  I'd hate for you to upgrade to see the problem persists, since the plugin version would be the same.

     

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Thu, Feb 4 2016 11:18 PM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    I believe the plugin version would be AMA 3.0 so there is an update.

     

    I can import an MXF from the CLIPS001 folder and it loads and plays fine so the problem is something to do with the AMA / Transcode process.

     

    I've just upgraded to El-Capitan and the problem persists. I will uninstall Avid and purchase the latest version etc. now.

  • Fri, Feb 5 2016 12:47 AM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Well it would seem you were correct. Updated to El-Capitan and Purchased 8.5.... updated AMA Plugins. Still same problem.... except now it just freezes, it does not fully crash.

     

    Here is a media Inspector Screen Grab of one of the mxf files - http://imgur.com/09ID11h

     

    Please someone help me on this.

     

     

  • Fri, Feb 5 2016 5:46 AM In reply to

    • mjolnarn
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    How are you ama linking , the correct way is to link to a folder where the origin card structure have been copied inside and not individual files.

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Fri, Feb 5 2016 11:30 AM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    So from memory the C300 folder structure is like this:

     

    [ROOT FOLDER] > CONTENTS > CLIPS001 > A0000 (etc.)

     

    I am linking to the ROOT FOLDER and the AMA clips are loading into the bin, however when I double click on a file to load it into the source monitor, or attempt to transcode, the Avid freezes and (as of 8.5) I have to force quit (as opposed to receiving a ''Segmentation Fault'' and it crashing).

     

    I can IMPORT the MXFs fine, and am doing so now but it seems strange that it has so much trouble with the AMA.

     

    Here is my plugin info from the Console

     

    AMA_ListPlugins

    -------------------------------------------------------------------

    AMA PLUG-IN NAME COMPANY NAME VERSION

    -------------------------------------------------------------------

    MediaCollector MVP Plug-In Avid Technology, Inc. 2.1.0.3333

    AVCHD MSP Plug-In Avid Technology, Inc. 1.3.5.8865

    AVCHD MVP Plug-In Avid Technology, Inc. 1.3.5.8865

    QuickTime Plug-In Avid Technology, Inc. 1.6.0.8865

    AS-11 Plug-In Avid Technology, Inc. 1.4.0.8865

    MSP_MXF Plug-In Avid Technology, Inc. 1.8

    WaveAiff Plug-In Avid Technology, Inc. 1.4.0.8865

    MVP_CanonXF64 CANON INC. 3.0

    MVP_MSP_ARRI_MXF Hamburg Pro Media GmbH 1.5

    AS-02 Plug-In Avid Technology, Inc. 1.4.0.8865

    Avid Image Sequencer Plug-In Avid Technology, Inc. 1.2.0.8865

    RED R3D Plug-In (R3DSDK v4.3) Avid Technology, Inc. 1.8

    MVP_MSP_SonyXDCAMEX_64bit Sony Corporation 1.9200

    SonyXDCAM_64bit Sony Corporation 3.4200.0.493

     

     

    I am at a loss!

  • Fri, Feb 5 2016 12:40 PM In reply to

    • mjolnarn
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Just did a test on the PC side installing Canon ama 3,0 , I have used 2,3 up until now , and have no problems with C300 cards placed inside folders , media is 1080 25P.

    I´m alt dragging the created main folders directly to the bin I want the clips to be situated inside , always worked this way and always worked nice for me. 

     

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Fri, Feb 5 2016 2:18 PM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    I CAN alt+drag and AMA link but the problem occurs no matter which way. After importing I now have an 8 camera multicam shoot without merged clips on my timeline - http://imgur.com/JlcFYXg

    This is a f***ing nightmare....

    On top of that Avid Support doesnt recognise my System ID so I can't even speak to anyone directly. I've never been more frustrated in my whole career.

  • Fri, Feb 5 2016 2:24 PM In reply to

    • mjolnarn
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Just for grins I just alt dragged over my Wireless network from the main PC station to my MBP as in specs with 8.5 installed under 10.10.5.

    Canon ama version 3.0 is installed and it works here , I can even play the linked clips directly.

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Fri, Feb 5 2016 2:52 PM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Thank you for clarifying - I'm on 10.11.3 - I wonder what the hell is wrong with my system?

  • Fri, Feb 5 2016 3:12 PM In reply to

    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Regarding your sustem ID issue, I'd suggest reaching out to Marianna.  She will be able to assist.

    I am on 10.11.3, but I don't have any C300 media handy.  Any way you can post a small clip somewhere for me to try?  Keeping the file structure intact, of course...

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Fri, Feb 5 2016 9:58 PM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Kevin. I've contacted Marianna thank you. I will send you a PM with a download link to a C300 file (folder structure in tact) tomorrow. Thanks for the offer.

  • Sat, Feb 6 2016 8:04 PM In reply to

    • SilvaEdit
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    Re: Suddenly Can't Transcode C300 files? ''Sementation Fault''

    Guys. Although my Avid started doing this on version 7.0.4. I have just seen that there is no AMA plugin to be found on the Canon website under El-Capitan. Only for Yosemite is the plugin listed. Perhaps this is why the error persists?

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