Latest post Wed, Oct 17 2018 1:04 PM by RalphC. 70 replies.
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  • Fri, Jun 30 2017 8:18 PM In reply to

    • Marianna
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    Re: Avid Not Recognizing Activated License

    I got it.

     I just responded to you.

    Marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

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  • Sat, Jul 15 2017 6:29 PM In reply to

    • Toby
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    Re: Avid Not Recognizing Activated License

    This is the exact issue I'm having. The app manager says that my Avid is activated, but Avid itself won't recognize that fact :-)

    I've emailed Raff Condalor so hopefully he can sort me out! I'm dead in the water at the moment, and I've got work to do... :-(

    PC tower: 2015 machine with Thunderbolt 2. Intel Core i7-4790K @ 4Ghz. 32gb RAM. 64 bit Win7 Home Premium. Avid 8.9.1 (as of late Aug 2017). GTX 760. Raid0... [view my complete system specs]

    Mr TV Editor
    Los Angeles, California

  • Sat, Jul 15 2017 7:27 PM In reply to

    • RalphC
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    Re: Avid Not Recognizing Activated License

    Toby:

    This is the exact issue I'm having. The app manager says that my Avid is activated, but Avid itself won't recognize that fact :-)

    I've emailed Raff Condalor so hopefully he can sort me out! I'm dead in the water at the moment, and I've got work to do... :-(

     

    Email received.Thanks!

     

     

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Jun 10 2018 7:36 PM In reply to

    Re: Avid Not Recognizing Activated License

    I have the same Problem. I cloned the system disk to a larger one, for the old one i deactivated the license. and now i cant anymore activate the clone also not the old one

    i Got this message:

    Aktivierung fehlgeschlagen: Activation Failed. Device ID in
    license file does't not match this machine's Device ID

     

    Hi,

    I got help from Avid-Support and it is working now. i dont need anymore help

  • Wed, Jun 13 2018 1:48 PM In reply to

    • RalphC
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    Re: Avid Not Recognizing Activated License

    I'm glad you're up and running.

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Wed, Sep 5 2018 8:06 AM In reply to

    Re: Avid Not Recognizing Activated License

    hi marianna
    can you please help me too.

    i´ve got the same problem.

    can´t activate sibelius on my home mac any more.
    says:
    activation failed. device ID in license file does not match this machine´s device ID

    also tried to reinstall app manager and sibelius.
    does not help


    activation on my laptop was no problem.

    before Academic Eligibility Renewal both worked perfect.

    home is: osx 10.9.
    laptop: osx 10.11

  • Wed, Sep 5 2018 1:24 PM In reply to

    • RalphC
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    Re: Avid Not Recognizing Activated License

    Hi caesarzeppelin,

      send me email I will assist.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Thu, Sep 20 2018 10:18 PM In reply to

    Re: Avid Not Recognizing Activated License

    Having the same issue here. Deactivated on my old machine and won't active on my new machine. Any help would be much appreciated.

     

    Thank you.

  • Thu, Sep 20 2018 11:08 PM In reply to

    • Marianna
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    Re: Avid Not Recognizing Activated License

    email me directly

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    AOL IM:  avidmarianna

    Twitter:  avidmarianna

    Skype: mariannamontague

    WWLD

  • Wed, Oct 17 2018 1:57 AM In reply to

    Re: Avid Not Recognizing Activated License

    I am having this same problem. I just got a new computer and deactived avid on my old one. And it says its activated on my new one, but when I try to open it it says I still need to activted it. It won't let me deactive on my new one. 

    Im at a loss of what to do.

    Im running Mac OS 10.13.6

  • Wed, Oct 17 2018 1:04 PM In reply to

    • RalphC
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    Re: Avid Not Recognizing Activated License

    Hi Jessica,

      Please pm the Avid MC systems ID.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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