Latest post Tue, Jul 25 2017 1:25 PM by RalphC. 5 replies.
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  • Sun, Oct 5 2014 7:14 AM

    • Nitza
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    changing credit card

    Hey!

    I have purchase AMC in the website, and now my credit card expired and I need to change it.

    can't find where to change for my new one.... 

    thank's!

  • Mon, Oct 6 2014 2:38 PM In reply to

    • Marianna
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    Re: changing credit card

    Nitza....

    you need to contact the Web Store peeps for this.  

    http://www.avid.com/US/Support/Contact/avid-store-support.html

    ping me back if you get stuck...

    Marianna 

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

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    WWLD

  • Sat, Jul 22 2017 4:45 PM In reply to

    • Eric P
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    Re: changing credit card

    I have the same problem.  There is *nothing* in the FAQs about how to do this.  The card I used to purchase an annual upgrade plan for Pro Tools is no longer in existence (I cancelled it) and it is set to renew for me in a little over a month.  How am I supposed to change the payment info?  Avid does not provide a way to do this online?  Or am I going to be charged for Avid's assistance?  Because I'll be livid if that happens.  Please advise.  I do not want to lapse.  Thanks.

    Mac mini (mid-2011); 2.3GHz i5 dual-core chipset, 8GB RAM OSX 10.9.5 (Mavericks) Pro Tools 11.2.1 Digi 003R (Master), Avid 11R (Slaved via S/PDIF) ... [view my complete system specs]
  • Sat, Jul 22 2017 5:30 PM In reply to

    • RalphC
    • Top 50 Contributor
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    Re: changing credit card

    Eric P:

    I have the same problem.  There is *nothing* in the FAQs about how to do this.  The card I used to purchase an annual upgrade plan for Pro Tools is no longer in existence (I cancelled it) and it is set to renew for me in a little over a month.  How am I supposed to change the payment info?  Avid does not provide a way to do this online?  Or am I going to be charged for Avid's assistance?  Because I'll be livid if that happens.  Please advise.  I do not want to lapse.  Thanks.

    Hi Eric,

      Log into your Avid master account select "My Products and Subscription" Click Update to update the payment details. I hope this helps.

     

     

    Regards,

    RalphC

     

     

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
  • Sun, Jul 23 2017 4:59 AM In reply to

    • Eric P
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    • Joined on Wed, Jul 24 2013
    • Denver, CO and/or Bay Area, CA
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    Re: changing credit card

    I logged in and went to "My Products and Subscriptions" and there is no button I can see that says "Update"

    Mac mini (mid-2011); 2.3GHz i5 dual-core chipset, 8GB RAM OSX 10.9.5 (Mavericks) Pro Tools 11.2.1 Digi 003R (Master), Avid 11R (Slaved via S/PDIF) ... [view my complete system specs]
  • Tue, Jul 25 2017 1:25 PM In reply to

    • RalphC
    • Top 50 Contributor
    • Joined on Wed, Sep 2 2015
    • Posts 1,693
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    Re: changing credit card

    Please pm or email me. I will check this for you.

     

     

    Thanks,

    RalphC

    MacBook Pro 15 2018 Intel Core i7 2.6GHz Mac 10.13.6 Intel UHD 630. [view my complete system specs]
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