Latest post Tue, Jul 23 2013 1:09 PM by Simon. 8 replies.
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  • Wed, Jun 26 2013 10:52 AM

    • Simon
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    Matrox MXO2 Mini crashes with Avid 6.5.2

    Hi There

    The Matrox MXO2 Mini keeps crashing while editing in Avid Media Composer 6.5.2. It happens from time to time, sometimes after 5 Minutes, sometimes it takes longer. The monitor just won't work properly any more. I don't know what triggers the crash, but it keeps happening. The problem first appeared after upgrading the OSX and the Avid.

     

    I'm working on a Mac Pro running OSX 10.8.3 and Avid 6.5.2.

    The Matrox Firmware Version is 15.0 and the Matrox Software Version is 3.3.0.0067

    The current project is 1080p 25fps.

     

    Does anyone have any suggestions? Or does anyone knows about problems with Matrox and OSX 10.8.3?

    Very thankful for any help!

    Simon

    iMac Retina OSX 10.12.5 Avid Media Composer 8.9.3 [view my complete system specs]
  • Wed, Jun 26 2013 12:03 PM In reply to

    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    I have no idea about the Matrox specifically, but I'd suggest upgrading MC to the latest version, v6.5.3.  You can also go to 10.8.3 if you want. 

    Perhaps that combo will work better?

    Symphony v2019 | OS 10.13.6 • Nitris DX • 12-core MacPro (Mid 2012) • 36 GB RAM • Facilis Terrablock 24EX [view my complete system specs]

    -- Kevin

  • Wed, Jun 26 2013 7:08 PM In reply to

    • MikeyB
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    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    Hmm, don't know. I have zero issues with my MXO2 mini, same Matrox s/w and f/w. However, I am using Mac OSX 10.7.5, so maybe there's something there?

    MacBook Pro 15" 2016 2.7GHz i7 Radeon 455 [view my complete system specs]
  • Wed, Jun 26 2013 7:12 PM In reply to

    • cable
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    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    YOu are running 10.8.3?  We couldn't get it to even be recognized by the system at all. Current drivers and firmware. It ran great in Lion but no go in Mountain Lion. We moved over to a $200 blackmagic card. I don't care for blackmagic but it seems to work great.

     

     

    20 x Media Composer 8.6.5 Mac Pros 32MB RAM OSX 10.11.6 AJA and Nitris DX hardware Avid Nexis Enterprise [view my complete system specs]
  • Wed, Jun 26 2013 8:28 PM In reply to

    • mjolnarn
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    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    cable:

    YOu are running 10.8.3?  We couldn't get it to even be recognized by the system at all.

    Due to your specs you are running 6.03 , is that so ?

     

    Mac: 17" Macbook Pro i7 2,66 ghz with 8Gb Ram, 500gb 7200rpm drive___ PC_NEW Win10 Pro Mbo Asus Rampage IV Black CPU Ivy Bridge-E 4960X ( = 12 x 4... [view my complete system specs]

    Tomas 

     

  • Thu, Jun 27 2013 6:45 AM In reply to

    • Simon
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    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    Thanks for all the quick answers! 
    We are running OSX 10.8.3 and Avid 6.5.2. And yes we could recognize the MXO2, but after a while, it freezes or crashes or shows us heavily distorted images. 

    Anyway, I called the Matrox hotline and was able to talk to someone. He told me to uninstall the Matrox driver, then update to OSX 10.8.4 and then reinstall the Matrox driver. I hope that this solves the problem, we have to test it now. 

    Matrox also told me not to upgrade Avid to 6.5.3 since they are only testing it right now. 
    If this problem is not solved, I will keep posting here. And if anyone knows more, help is still very appreciated.

    Thanks,
    Simon 

    iMac Retina OSX 10.12.5 Avid Media Composer 8.9.3 [view my complete system specs]
  • Tue, Jul 16 2013 10:28 AM In reply to

    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    Hi, so did it work?

    Having similar issues.. :)

    Running Avid Media Composer 6.5.3, Mac OS X10.8.4

    Also can you send me a link to the latest Matrox download if you have it handy? 

    Ta

    Tracy

    Mac OS X 10.10.5 Yosemite Avid MC Vers v8.6.5 with MX02 4.6.0 (Firmware 15) Mac Pro 2.66GHz 12 Core 12GB / 1TB Solid State Drive w/ 48 GB of added ram... [view my complete system specs]

     

    "If you don't know where you're going, any road will get you there.." Alice in Wonderland. feelm

     

  • Tue, Jul 16 2013 10:53 PM In reply to

    • Simon
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    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    hi,

    Currently no one was working on that computer, not with avid at least. So I'm afraid I don't know yet. But next week, the computer is going to be in use again and I will get back to you by then. 

    I'm sorry I can't tell you more right now. I'm a freelancer working for several companies and I wasn't in that editing room for some time. But ss I said, I will get back to you.

    Regards,
    Simon

    iMac Retina OSX 10.12.5 Avid Media Composer 8.9.3 [view my complete system specs]
  • Tue, Jul 23 2013 1:09 PM In reply to

    • Simon
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    Re: Matrox MXO2 Mini crashes with Avid 6.5.2

    for some days now, someone has been working on that computer and the problem seems to be solved. here's how we fixed it: 

    sim.gt:
    Anyway, I called the Matrox hotline and was able to talk to someone. He told me to uninstall the Matrox driver, then update to OSX 10.8.4 and then reinstall the Matrox driver. I hope that this solves the problem, we have to test it now. 

     

    if the problem reappears, i'll be back here. i hope this helpes!
    simon

    iMac Retina OSX 10.12.5 Avid Media Composer 8.9.3 [view my complete system specs]
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