Latest post Thu, Nov 10 2011 1:23 AM by TVJohn. 8 replies.
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  • Wed, Nov 9 2011 11:53 AM

    • TVJohn
    • Top 25 Contributor
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    • Bayonne NJ
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    5.5 won't start..

    From my special request thread..

     

    A personal senario...I'm taking advantage of the 5.5 gateway presently offered...however..I deactivated 5.0.3 on my own main machine, purchased the 5.5 download, intended to install 5.5 on my Win7/64 "everything" box in order to activate. Lo and behold, 5.5 installation doesn't work...the installation proceeds as expected, opening 5.5 yields a grey workspace with only the help header visable, the progress wheel spings yill 10 minutes, the a not responding dialog box.

    The reason for not installing on the main box was that the info that 5.0.4 and newer breaks Liquid...I still use Liquid to do some Mpeg2 imports...so what now?

    The everything box is an AMD Quadcore 965 the video card an AMD 4850, running Win7/64 sp1, unsupported, but worked for 5.0.3...

    About my unsupported 'everything machine' its running both vegas Pro10 and 11, I ran the Edius 6 trial, Lightworks, Avid Studio trial, they all work or worked...

     

    Despite reg cleaning still can't get 5.5 installed...

     

     


    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Wed, Nov 9 2011 1:13 PM In reply to

    • HLinke
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    Re: 5.5 won't start..

    Hi John,

     

    I had this issue too.

    There is a problem when you have AVID Studio on the same machine as MC.

    In this article in the knowldege base you can find a solution. This worked for me:

     

    http://avid.force.com/pkb/LegacySearch?DocId=408931&ssdFilterCommunity15=1408&ssdFilterCommunity13=0&ssdFilterCommunity11=634&ssdFilterCommunity10=368&ssdFilter_SearchKeyWord=AVID+Studio&page=1&ssdSearchOperator=0&ssdFilterCommunity3=0&Hilite=AVID+Studio

    Harold

  • Wed, Nov 9 2011 3:10 PM In reply to

    • TVJohn
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    • Bayonne NJ
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    Re: 5.5 won't start..

    Harold, thanks for the post...

    I did have the Avid Studio trial installed for a look - see, I uninstalled it two days later.

    I'll try the remedy later.

    John

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Wed, Nov 9 2011 4:32 PM In reply to

    • Marianna
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    Re: 5.5 won't start..

    Folks,

    This one is well documented not only on the forums but the knowledge base.  MC and Liquid or MC and Studio or Studio and Liquid dont work on the same boot drive as they use the same licensing files structure.  This will change with the release of MC 6 but for now you should not have them both on the same boot drive. 

    Those brave at heart can try to swizzle some of the folder names by following this KB article.

    http://avid.force.com/pkb/LegacySearch?DocId=408931

    Hope that helps.....

    marianna

    Director of Online Communities and Forums/Customer Advocate [view my complete system specs]

    marianna.montague@avid.com

    mobile 813-493-6800

    Twitter:  avidmarianna

    Facebook: Marianna Montague

    www.avidcustomerassociation.com   |  Connect 2019 | April 6-7 | Aria, Las Vegas, NV

    WWLD

  • Wed, Nov 9 2011 4:39 PM In reply to

    • TVJohn
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Bayonne NJ
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    Re: 5.5 won't start..

    I believe they did work until the release of 5.0.4. What was not understood was if any of those products existed on the pc at anytime there could be an issue, even if the product was uninstalled.

    The elimination of the conflict with MC 6 is certainly good news.

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Wed, Nov 9 2011 5:03 PM In reply to

    • Camilo
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    Re: 5.5 won't start..

    John, when you delete, or rename the Pixie file make sure that you have your settings set to show hidden files so that you see and can access the "Program Data" folder.  Otherwise you may think you have deleted or renamed everything but you actually have not.

    Good Luck!

     

     

    Camilo

    Intel i7-980x Hexacore water cooled by Corsair H-50 on EVGA Classified 762 with 12Gigs RAM and Quadro FX3800 Video Card. Sound Blaster X-fi Titanium Sound... [view my complete system specs]
  • Wed, Nov 9 2011 5:14 PM In reply to

    • TVJohn
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Bayonne NJ
    • Posts 4,332
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    Re: 5.5 won't start..

    Thank you!

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

  • Wed, Nov 9 2011 5:57 PM In reply to

    • Dan Caton
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    • Akron OH
    • Posts 13
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    Re: 5.5 won't start..

    This worked for me but it took me a little while to find the pinnacle folder in Window 7.

    I did a search for "pinnacle" and found the folder.  Since I am not using Liquid on my PC any more I removed the Pixie folder and the old Hollywood FX folder.  Once I did that MC 5.5 fired up just fine.

    Thanks everyone for your help on this!

    HP Laptop - Pavilion dv7-3186cl - Intel Core-i5 with 8gb DDR3 ram - Nvidia Geforce with Cuda M104 grafics card. 500gb HD system drive & 500gb video... [view my complete system specs]
  • Thu, Nov 10 2011 1:23 AM In reply to

    • TVJohn
    • Top 25 Contributor
    • Joined on Fri, Nov 4 2005
    • Bayonne NJ
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    Re: 5.5 won't start..

    WELL, HAPPY ENDING!

    Everything works now, even fullscreen playback with AVCHD imported cliip, no stutter at all...

    Thanks to all- Marianna, Harold, Camilo, ...

    Dell Display U2713HM(2560x1440), AMD FX8350 8core, AMD 990FX mobo, 32gig-DDR3-1600, Quadro K620/GTX260/core 216, Audigy2zs, 1TB SSD system drive, 2TB SATA... [view my complete system specs]

    Using MC 8.4. Avid FX6.4, Vegas Pro 15/ DVD Architect 6pro, DVDit6.4proHD, CCE Basic, TmpGe Express4, TmpGe Authoring Works 4, DVDLab-Studio. Sony EX-1R, Canon XH-A1, GL2, GL1, Canon EOS 60D

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